Privacy Policy

1. INFORMATION WE COLLECT

1.1 Information You Provide During Signup

• Name: Your full name for account identification
• Email Address: For account communications, receipts, and updates
• Phone Number: The phone number you'll call from (used for caller ID authentication)
• Payment Information: Credit card details processed securely through Stripe (we never store full card numbers)

1.2 Information Automatically Collected

Call Information:

• Caller phone number (from caller ID)
• Call duration (start time, end time, total minutes)
• Date and time of calls
• Listener who handled the call (internal tracking only)

Website Usage:

• IP address
• Browser type and version
• Pages visited on our website
• Time spent on site
• Referring website

1.3 What We DO NOT Collect or Store

• Call Content: We never record, transcribe, or store the content of your conversations
• Call Recordings: Calls are NEVER recorded
• Sensitive Personal Information: We don't collect health information, social security numbers, or other sensitive data
• Tracking Across Websites: We don't use cookies to track you across other websites

2. HOW WE USE YOUR INFORMATION

2.1 To Provide the Service

• Authentication: Recognize your phone number when you call
• Call Routing: Connect you to available listeners
• Billing: Calculate charges based on call duration and process payments
• Receipts: Send SMS and email confirmations after each call
• Customer Support: Respond to your inquiries and resolve issues

2.2 To Improve the Service

• Quality Assurance: Review call patterns and post-call feedback to ensure quality
• Service Development: Understand usage patterns to improve features
• Technical Maintenance: Monitor system performance and fix issues

2.3 To Communicate With You

• Transactional Communications: Send receipts, account updates, and service announcements
• Service Updates: Notify you of changes to hours, pricing, or features
• Marketing Communications: With your consent only - send occasional updates about Landline

2.4 Legal and Safety Purposes

• Compliance: Meet legal obligations and regulatory requirements
• Fraud Prevention: Protect against unauthorized use and fraudulent charges
• Safety: Respond to potential safety concerns if necessary
• Legal Requests: Comply with court orders and law enforcement requests

3. HOW WE SHARE YOUR INFORMATION

3.1 What We NEVER Share

• Call Content: The conversations between you and listeners are never shared, sold, or disclosed to anyone
• Personal Details for Marketing: We never sell your name, email, or phone number to third parties for marketing
• Listener Identity to Callers: Listeners' personal information is protected
• Caller Identity to Listeners: Your account information is never shown to listeners

3.2 Third Parties We Work With

Payment Processor (Stripe):

• Processes credit card payments securely
• Subject to Stripe's privacy policy
• We only receive confirmation of payment success/failure

Phone Service Provider (Twilio):

• Routes calls between you and listeners
• Tracks call duration for billing
• Subject to Twilio's privacy policy
• Necessary for service operation

Email Service Provider:

• Sends receipts and account communications
• Only receives email addresses and message content we authorize
• Subject to their privacy policy

3.3 When We May Disclose Information

Legal Requirements:

• When required by law, court order, or government request
• To protect against fraud or unauthorized activity
• To enforce our Terms of Service
• In response to valid subpoenas

Business Transfers:

• In case of merger, acquisition, or sale of company assets
• Your information would transfer to the new owner
• You will be notified of any such change

Safety Situations:

• If we believe disclosure is necessary to prevent imminent harm
• To protect the safety of our users, listeners, or the public
• We will only disclose the minimum information necessary

4. ANONYMITY AND CONFIDENTIALITY

4.1 Anonymous Calling

• To Listeners: Your listener does not see your name, phone number, email, or any account details
• During Calls: You may choose to share your name with the listener, or remain anonymous - it's entirely your choice
• Caller ID Masking: Listeners see our main number, not your personal phone number

4.2 No Call Recording

• Never Recorded: Calls are NEVER recorded, stored, or transcribed
• No Monitoring: We do not listen to or monitor call content
• Complete Privacy: What you say stays between you and your listener
• This is permanent: We have no capability to record calls and never will

4.3 Confidentiality

• Listeners sign strict confidentiality agreements
• Listeners are trained not to share any details about conversations
• Call content is never used for marketing, training, or any other purpose

5. YOUR RIGHTS AND CHOICES

5.1 Access and Correction

• Access: Request a copy of personal information we have about you
• Correction: Update incorrect account information at calllandline.nyc
• Review: See your call history and billing information in your account

5.2 Deletion

• Account Deletion: Request deletion of your account by emailing hello@calllandline.nyc
• Data Retention: After deletion, we retain billing records for 7 years as required by law
• Anonymized Data: Call duration statistics may be retained in anonymized form

5.3 Marketing Communications

• Email Opt-Out: Click unsubscribe in any marketing email
• SMS Opt-Out: Reply "STOP" to any marketing text message
• Transactional Messages: You cannot opt out of receipts and account-related messages

5.4 Phone Number Changes

• Update Anytime: Change your registered phone number at calllandline.nyc
• Instant Effect: Changes take effect immediately
• Old Number Removed: Previous number is removed from your account

6. DATA SECURITY

6.1 Security Measures We Use

• Encryption: All data transmitted between you and our servers is encrypted (TLS/SSL)
• Secure Storage: Personal information stored with industry-standard encryption
• Payment Security: Credit card processing meets PCI-DSS compliance standards
• Access Controls: Limited employee access to personal information on need-to-know basis
• Regular Audits: Periodic security assessments and vulnerability testing

6.2 Call Security

• Encrypted Transmission: All calls encrypted during transmission
• No Recording Storage: Since calls aren't recorded, there's nothing to store or secure
• Listener Training: Listeners trained on confidentiality and data protection

6.3 Your Responsibility

• Phone Security: Keep your phone secure - anyone with your registered phone can use your account
• Account Security: Don't share your account credentials
• Lost Phone: If you lose your phone, update your registered number immediately at calllandline.nyc

7. DATA RETENTION

7.1 Account Information

• Active Accounts: Retained while your account is active
• Inactive Accounts: Deleted after 2 years of inactivity
• Deleted Accounts: Removed within 30 days of deletion request

7.2 Call Records

• Call Logs: Phone numbers, duration, and timestamps retained for 12 months for billing disputes
• Billing Records: Retained for 7 years as required by tax and accounting laws
• Call Content: Never stored - nothing to retain

7.3 Marketing Data

• Email Lists: Retained until you unsubscribe
• SMS Lists: Retained until you opt out
• Anonymized Analytics: Website analytics anonymized after 24 months

8. CHILDREN'S PRIVACY

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18. If you are under 18, do not use this Service or provide any information.

If we learn we have collected information from someone under 18, we will delete it immediately. Parents who believe we may have information about a child under 18 should contact us at hello@calllandline.nyc.

9. STATE-SPECIFIC PRIVACY RIGHTS

9.1 California Residents (CCPA/CPRA)

California residents have additional rights:

Right to Know:

• What personal information we collect
• Sources of that information
• Purposes for collecting it
• Categories of third parties we share it with

Right to Delete:

• Request deletion of your personal information (subject to legal retention requirements)

Right to Opt-Out:

• We do not sell personal information, so no opt-out needed

Right to Non-Discrimination:

• We will not discriminate against you for exercising your privacy rights

How to Exercise Rights:

Email privacy@calllandline.nyc or call 1-855-LANDLINE

9.2 Other States

We comply with privacy laws in Virginia, Colorado, Connecticut, Utah, and other states with comprehensive privacy legislation. Residents of these states have similar rights to California residents.

10. INTERNATIONAL USERS

US-Based Service:

Our Service is operated in the United States. If you are located outside the US, your information will be transferred to and processed in the United States.

Data Transfers:

By using our Service, you consent to the transfer of your information to the United States, where privacy laws may differ from your home country.

GDPR:

If you are in the European Union, you may have additional rights under GDPR. Contact us at privacy@calllandline.nyc for assistance.

11. THIRD-PARTY SERVICES

11.1 Service Providers We Use

Stripe (Payment Processing):

• Handles all credit card processing
• Subject to Stripe's Privacy Policy
• PCI-DSS compliant

Twilio (Phone Infrastructure):

• Provides call routing and SMS services
• Subject to Twilio's Privacy Policy
• Necessary for service operation

Email Provider:

• Sends transactional and marketing emails
• Subject to their privacy policy

11.2 Third-Party Links

Our website may contain links to other websites (e.g., crisis resources). We are not responsible for the privacy practices of external sites. Please review their privacy policies.

12. CHANGES TO THIS PRIVACY POLICY

12.1 Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

12.2 Notification

We will notify you of material changes by:

• Posting the updated policy at calllandline.nyc/privacy
• Sending an email to your registered email address
• Updating the "Last Updated" date at the top of this policy

12.3 Your Continued Use

Your continued use of the Service after changes take effect constitutes acceptance of the updated Privacy Policy.

13. CONTACT US

13.1 Privacy Questions

For questions about this Privacy Policy or to exercise your privacy rights:

• Email: privacy@calllandline.nyc
• Phone: 1-855-LANDLINE (1-855-554-7836)
• Mail: Doubledrop LTD, Privacy Officer, Roslyn, NY
• Website: calllandline.nyc

13.2 General Contact

For general inquiries or customer support:

• Email: hello@calllandline.nyc

13.3 California Privacy Rights

California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes by contacting privacy@calllandline.nyc.

14. COMPLIANCE AND COMMITMENTS

Our Privacy Commitments:

• We comply with applicable federal and state privacy laws
• We follow principles of data minimization (collect only what's necessary)
• We maintain appropriate security measures to protect your information
• We conduct privacy impact assessments for new features
• We train employees on privacy and confidentiality
• We never sell your personal information
• We NEVER record your calls

Transparency:

We are committed to being transparent about our data practices. If you have questions about how we handle your information, please contact us.

15. ACKNOWLEDGMENT

By creating an account and using our Service, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.